Support

Support Hours

9 am to 6 pm Monday to Friday, China Local Time
9 am to 7 pm Monday to Friday, India Local Time
8 am to 6 pm Monday to Friday Australia Local Time
Toll Free: 00 800 CALLTYCO or (00 800-2255 8926)

India Direct: +91-80-4199-0994
China Direct: +86-21-6163-8644
China Hotline: 400 671 1528

Australia Toll Free: 1-800-580-946
New Zealand & Pacific Direct: +64-9942-4004

Email Support

American Dynamics and Exacq Inquiries: Video-Support@jci.com
SWH, Kantech and CEM Inquiries: Access-Support@jci.com
Visonic, DSC, Surgard and Bentel: Intrusion-Support@jci.com
All Licence Inquiries: SP-Licensing-Support@jci.com

About Us

Languages Supported: English, Chinese
Major Countries: China, India, Bangladesh, Sri Lanka, Japan, Singapore, Malaysia, South Korea, Thailand, Vietnam, Philippines, Indonesia, Australia, New Zealand
Regions Supported: South Asia, South East Asia, North Asia, Greater China, Pacific

Technical Services Offered

Centralized Asian and Pacific Technical Support Call Environment
Post Sales Product and Technical Support
Call logging and case monitoring
Internal escalation to product champions or engineering
Fly and Fix where and when necessary
First Line support for TSP Products:
- Intrusion: DSC, Bentel, Visonic and Sur-Gard
- CCTV: American Dynamics, Exacq
- Access Control: Software House, Kantech and CEM